Refund policy
Last updated: 13 October 2026
Not completely satisfied? At CardPoint you have 30 days to return an unopened and undamaged product. Below you can read how that works.
In short
- 30-day return period after receipt (or after pickup at a show).
- Unopened and undamaged: sealed products with the seal and packaging intact.
- Register first via info@cardpoint.nl, then send it back or hand it in at a show.
- Money back within 14 days, including the original shipping costs.
Conditions
We accept a return if the product:
- is unopened, with the original seal or shrink wrap still intact;
- is undamaged and in its original packaging;
- comes with your order number or proof of purchase.
For sealed trading card products (such as booster boxes, Elite Trainer Boxes and boosters) the seal is important: it is the only way we can guarantee that the contents are original and complete. If the seal is broken or the packaging is damaged, we cannot take the product back as new. Accessories (such as Graded Guards and acrylic cases) can be returned if they are unused, undamaged and complete.
If you have opened or used a product more than necessary to assess it, it may have lost value. We are entitled to deduct that loss of value from your refund.
How to return
- Register your return within 30 days via info@cardpoint.nl or the contact form. Include your order number and which product you are returning.
- Wait for our confirmation. You will receive a return confirmation from us with further instructions. Returns that have not been registered cannot be processed.
- Send the product back to the return address below, or hand it in at a show (see below). Pack it well so it doesn't get damaged in transit.
Return address:
CardPoint
De Kriek 29
3451 KK Vleuten
The Netherlands
The costs of returning the product are for your account. We recommend sending your return with track & trace: until we have received the parcel, you are responsible for the product.
Returning at a show
Visiting a show where CardPoint is present anyway? Then you can also hand in an unopened product at our stand, without shipping costs. Do register your return first via info@cardpoint.nl and mention the show you'll be visiting. Hand-ins are possible within the 30-day period. Check the Show Calendar for upcoming dates.
Refund
Once we have received and checked your return, we'll let you know whether it has been approved. If approved, we refund the purchase amount within 14 days, including the original standard shipping costs, via the payment method you used. If you return only part of your order, the shipping costs are not refunded.
It may then take a few days before your bank or credit card company has processed the amount. Haven't received anything after 14 days? Please contact us.
If you paid with a gift card, we refund the amount to your gift card or you receive a new gift card.
Damaged, defective or incorrect product
Check your order as soon as you receive it. Is a product damaged or defective, or did you receive something other than you ordered? Please contact us as soon as possible via info@cardpoint.nl, preferably with a few photos of the product and the packaging. In that case the return costs are on us and we'll arrange a replacement or refund.
Exchanges
Want a different product? Return the product following the steps above and place a new order for the product you want. That's the fastest way to get what you're looking for.
Statutory right of withdrawal
As a consumer in the European Union you have the statutory right to withdraw from your purchase within 14 days of receipt without giving any reason. Our 30-day period is more generous than that; the statutory right of withdrawal always applies in addition. You can notify us of your withdrawal via info@cardpoint.nl. You then have 14 days to send the product back.
Questions?
Do you have a question about returns or refunds? Email us at info@cardpoint.nl or use the contact form.